Privacy Policy

Last Updated: December 6, 2025

This Privacy Policy describes how Hyperaide Limited and its related entities ("Hyperaide", "we", "us", or "our") collect, use, disclose, and otherwise process personal data in connection with Hyperaide's products and services (collectively, the "Services").

If you live in a jurisdiction with additional data-protection laws (e.g. EU / UK), the "Additional Regional Disclosures" at the end apply.

1. What Data We Collect

a) Data You Provide Directly

Depending on how you use our Services, you may provide:

Contact Information — name, email, phone number, billing or mailing address, communication preferences.
Account Information — login credentials, account-related metadata, information about services/products you have used or are interested in.
Customer Content — any files, documents, images, text, audio, video or other content you upload, transmit, or make available via Hyperaide.
Payment Information — billing details, payment card or bank details where applicable. (We may use third-party payment processors; we do not retain full payment card numbers ourselves.)
Support & Feedback Data — e.g. support requests, chat or call transcripts, messages, feedback, and related metadata.

b) Data We Collect Automatically

When you interact with our Services (websites, apps, APIs etc.), we may automatically collect:

Device & Network Information — device type, OS, browser, IP address, unique identifiers, network or connection data.
Usage & Interaction Data — pages visited, content viewed, actions taken, time spent, interactions with features (clicks, scrolling, keystrokes), logs, error reports, performance metrics.
Location / Geographic Information — approximate location inferred e.g. from IP address (unless you grant more precise location permissions).
Analytics & Performance Data — usage patterns, aggregated metrics, demographic insights (if provided or inferred), for improving and personalising our Services.

c) Data from Other Sources or Third-Parties

We may receive personal data about you from:

Affiliates or group companies of Hyperaide (for account provisioning, billing, or support coordination).
Third-party identity providers if you log in via single sign-on (SSO) — for example, we receive tokens, not your full third-party credentials.
Other users or customers (for instance, if you are shared as a contact by another customer).
Social media platforms or other external services if you link or use them in connection with our Services (subject to your privacy settings).
Service providers, partners, advertisers, or analytics providers.
Public or third-party sources (e.g. enriched data, business intelligence, publicly available info).
Inferred or derived data (e.g. interests, preferences, usage patterns).

2. What We Use Your Data For

We use personal data for purposes including (but not limited to):

Delivering and managing the Services you request (account creation, billing, support, functionality).
Communicating with you — service notifications, account updates, customer support, transactional messages.
Improving, maintaining, and securing our Services — diagnostics, performance, debugging, fraud prevention, security monitoring.
Personalising your experience — content, recommendations, features, user interface optimisations.
Analytics and research — understanding user behaviour, service adoption, demographics, trends, aggregated or de-identified analytics.
Marketing and promotional communications (only when you have consented or as permitted by law).
Enforcing our Terms of Service, preventing abuse or misuse, and protecting the rights, property and safety of Hyperaide, users, and third parties.
Complying with legal obligations, regulatory requirements, or responding to lawful requests.
Business operations — accounting, record-keeping, internal reporting, mergers, acquisitions or restructuring, if applicable.

3. Disclosure & Sharing of Personal Data

We may share or disclose your personal data:

With our affiliates or group-companies, where necessary to provide Services (e.g. support, billing, regional operations).
With service providers, vendors, contractors, partners who help us operate, maintain, or improve our Services (e.g. billing processors, cloud providers, analytics vendors).
With advertisers or ad-networks, if you consent to interest-based advertising, for providing personalized ads (where lawful), attribution, reporting, and analytics.
With other businesses, when needed to fulfil your requests or transactions (e.g. payment processing).
If Hyperaide merges, is acquired, reorganises or sells part of its assets — data may be transferred to the acquiring entity or successor.
To comply with law, regulation, legal process, or governmental request; to prevent fraud, abuse or illegal activity; or to protect our, or others', rights, property or safety.
With your consent or at your direction (e.g. if you choose to share a testimonial or publicly post feedback).

We do not sell your personal data to third-party marketers unless we explicitly state so and obtain your consent.

4. Automated Processing, Profiling & Advertising

Where permitted by law, we may use automated processing (including profiling) of personal data to deliver and improve our Services, personalise content, and serve or optimise advertising.

You have the right to object to such processing (see Section 6). We do not make automated decisions that have a legal or similarly significant effect (e.g., denial of services) solely on profiling or automated processing without separate human review.

5. Your Privacy Choices

You can manage your communication preferences (e.g. marketing emails, push notifications) — unsubscribe links are provided in marketing communications. Essential service emails may still be sent (e.g. account verification, invoices).
You can withdraw consent, where processing is based on consent — via account settings or by contacting us.
You may configure your browser or device settings to limit automatic data collection (cookies, tracking technologies, ad-tracking, location permissions), subject to possible impact on functionality.
If you use third-party tools or platforms (e.g. social media, SSO), you may adjust privacy settings there to control what data is shared with us.

6. Your Rights (UK / EEA / Other Jurisdictions)

If you are located in the UK, European Economic Area (EEA), or other jurisdictions with data-protection laws, you may have rights including:

Right to access the personal data we hold about you.
Right to correct inaccurate or incomplete data.
Right to delete or erase personal data ("right to be forgotten"), where applicable.
Right to restrict or object to certain types of processing (e.g. profiling, marketing).
Right to data portability (receive your data in a structured, machine-readable format).
Right to withdraw consent at any time, where consent is the legal basis for processing.
Right to lodge a complaint with the relevant data protection authority.

If you wish to exercise any of these rights, please contact us (see Contact Information below).

We will respond in line with applicable laws.

7. Security & Data Retention

We implement reasonable technical, administrative, and organizational safeguards to protect your personal data from unauthorized access, disclosure, use, alteration, or destruction.

However, no system is completely secure; we cannot guarantee perfect security.

We retain personal data only as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, enforce our agreements, or for other legitimate business purposes (for example, record-keeping, dispute resolution, or fraud prevention).

When data is no longer required, we will securely delete or anonymise it, unless required to retain for legal or regulatory reasons.

8. Cookies & Other Tracking Technologies

We — and our third-party partners — may use cookies, web beacons, pixels, embedded scripts, mobile SDKs, and similar technologies to:

Recognise users and their devices;
Track usage and behaviour;
Understand how you engage with our Services, ads, and content;
Provide personalized content and advertisements;
Improve user experience, functionality, and performance;
Conduct analytics, research, and performance monitoring.

We will ask for explicit consent (where required by law) before placing non-essential cookies or using tracking technologies that process personal data. Users may be given options to accept or reject different categories of cookies (e.g. functional, analytics, advertising).

9. Children's Data

Our Services are not directed to children under the age of 13 (or relevant minimum age under local law). We do not knowingly collect or solicit personal data from children under that age.

If a child under the relevant age has provided personal data, we encourage a parent or guardian to contact us to request deletion.

10. Third-Party Websites & Links

Our Services may include links or integrations with third-party websites, plug-ins, or external services (e.g. social media, payment processors, analytics providers).

This Privacy Policy does not apply to third-party data practices. We encourage you to review the privacy notices of any third-party you interact with via our Services.

11. International / Regional Considerations

Depending on your location, additional data protection laws may apply (e.g. GDPR in EU/UK).

If you are in such a jurisdiction, you may have additional rights (see Section 6).

Hyperaide may act as data controller or processor depending on context; we will comply with relevant obligations.

If we collect or process your data in a region with stricter laws, we will provide supplementary disclosures (e.g. data transfers, adequacy, standard contractual clauses) as needed.

12. Changes to this Privacy Policy

We may update this Policy from time to time. When we do, we will revise the "Last Updated" date.

For material changes, we may notify you by email (if you have an account), or by posting a prominent notice on our website or within the Services.

Continued use of our Services after changes constitutes your acceptance of the updated Policy (unless otherwise specified).

13. Contact Us

If you have any questions, requests or concerns about this Policy or our data practices — including exercising any privacy rights — please contact us at:

Email: [email protected]
Website: hyperaide.com

14. Definitions & Other Terms

Some key definitions used in this Policy:

Personal Data / Personal Information — Any information relating to an identified or identifiable individual. This includes data you give us, data we collect automatically, and data from other sources or third parties.
Processing — Any operation performed on personal data — collection, use, disclosure, storage, deletion, analysis, profiling, etc.
Third-Party Service / Partner / Provider — Any external company, vendor, or service (e.g. payment processor, analytics provider, cloud host, ad network) that assists in providing or supporting our Services.
Consent — For purposes of tracking, cookies, marketing — a freely given, specific, informed and unambiguous indication of your wishes by which you agree to the processing of your personal data.
Service-Related Communications — Emails, calls or messages necessary to provide, maintain or manage our Services (e.g. account verification, payment confirmations, support responses).

By using Hyperaide, you acknowledge that you have read and understood this Privacy Policy.